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Customer Service Officer

Sekisui House

3 yrs' Pre/Post Construction Customer Service exp? Love helping people & building strong relationships? Join a Sustainable Resi Developer Apply now What we can offer End to end role where your passion for the customer experience will be highly valued Utilise your experience, empathy and knowledge - make a difference Respectful, positive and unique workplace culture Exposure to all areas of Home Building Company Paid Parental Leave Flexible Working Arrangements Employee Discounts and Referral Program Discounted Health Insurance and medical checks And so much more About Sekisui House At Sekisui House, our aim is to build homes and communities that improve with time and last for generations. Globally, we are one of the world’s largest homebuilders and diversified property developers, employing over 25,000 people across Japan, China, Singapore, the USA, the UK and Australia. Our business is underpinned by a unique human-centric philosophy dedicated to the happiness of people.

As an employer, we recognise that our people are our greatest asset and we embrace a diverse and inclusive environment where all employees are supported to achieve their highest potential. Your New Role With a customer relations focus, you will primarily service the internal and external end to end workflow of our land development & NSW home building jobs, from post contract signing through to expiration of the Statutory Warranty period. Your duties will include, but not be limited to: Provide the link between sales, marketing, drafting, construction, finance, maintenance and the customer.

Proactively manage comprehensive, regular and timely communications with customers relating to job progress and delivery (pre and post construction site start), in line with sales transaction and contract documentation. Liaise with lending authorities and customers' legal representation, Maintain up to date job and customer records within the construction and customer relations IT platforms (currently Click Home and Property Base). Co-ordinate and conduct necessary on-site housing inspections, including customer home handover presentations.

Preparation of necessary departmental reports for management review. Manage documentation and invoice processing. You will require the following skills/ experiences: 3 years’ experience in a pre-construction and post-construction customer service role within the Residential Building or Development industry.

Excellent Communication and Customer Service skills, with strong ability to build rapport. Understanding of House and Land processes and procedures. Ability to accurately manage contracts with a well-developed knowledge of Contract Management practices and processes.

Previous experience with CRM systems (Salesforce and Clickhome are desirable) Excellent report presentation, literacy and business writing skills. Self-motivated with a proactive 'can-do' attitude Drivers Licence Australian Citizenship or Permanent Residency How to Apply: Click .

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Date02 October 2021

Location -

type Full Time

Salary -

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