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Team Leader – VIC Extreme Hardship Support Program

Australian Red Cross

Multiple project roles available Maximum term until 31 October 2021 Full time hours Flexible location (work from home) About Red Cross Australian Red Cross is part of the world's largest humanitarian movements seeking to build a better society based on people helping people. We strongly believe that how we work is as important as what we do. We put humanity in action.

Extreme Hardship Support Program In response to COVID-19, Red Cross is working alongside the Victorian Government to provide additional financial support for vulnerable Victorians who are on temporary visas and experiencing financial hardship as a result of the pandemic. The COVID-19 Extreme Hardship Support Program aims to reduce financial, health and wellbeing distress for vulnerable temporary migrants living in Victoria during the pandemic. The role As the Team Leader you will oversee the Client Services Team who are responsible for processing and reviewing financial support applications for vulnerable Victorians who are on temporary visas and experiencing financial hardship as a result of the pandemic.

This includes ensuring that a high volume of payments are processed and paid to a critical daily deadline, in accordance with stringent fraud and risk policies and guidelines. This role will also oversee and support the day-to-day work of Complex Caseworkers and provide support to clients experiencing multiple and complex vulnerabilities. In addition the Team Leader will manage risk, issues and ensure continuous business improvement is operationalised.

What you will bring Demonstrated ability in understanding, developing and implementing financial reconciliations and management of income strategies within a financial environment Experience and /or ability to follow and implement organisational policies and contractual requirements Ability to map business processes and interdependencies through effective consultation and feedback Demonstrated cultural competence and the ability to work with and effectively lead teams of people from diverse backgrounds A sound understanding of issues impacting migrants in transition and experience engaging with people who have experience grief, loss, exploitation and trauma Well-developed organisation and time management skills with proven ability to meet deadlines in a highly pressurised environment Why work with us? Know that the work you do directly contributes to preventing and reducing the vulnerability of migrants in Victoria. You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year. Further information To find out more, please refer to the position description below or contact Prue Allen on 00431 231 265 for a confidential conversation.

Team Leader - COVID-19 Response.pdf Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Date01 October 2021

Location -

type Full Time

Salary -

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