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Product Manager (Technical)

Department of Customer Service

Product Manager Ongoing Clerk Grade 11/12 Sydney – Flexible Working available The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy. The DCS Customer Payments Platform (CPP) is a whole of government payments platform for the NSW Government to transform customers’ payments experience and reduce costs.

It is one of the foundational elements of the Digital Government Strategy, a core and common platform, to be leveraged by all new digital / ICT investments. CPP is supported through a ‘hyper agile’ approach to delivery by a highly driven team to deliver innovative digital solutions for NSW. About the Role We are looking for a Product Manager to join our team.

In this role you will be responsible for the end to end technical management of a group of products, including taking products from strategy, through to initial idea, development, implementation, support and continuous improvement. Key accountabilities include: Lead multi-disciplinary Agile team to manage the product lifecycle Lead research, including consultation with stakeholders and related activities, to define current and future product enhancement to meet customer needs and maximise return on investment Consult with service and technology providers to integrate products and services to maximise value for money in digital service delivery Lead and coach product team to deliver the lifecycle of the product. Design, lead and support communications and engagement activities to build organisational understanding and by-in of customer-centric design and approach in Agile environment.

About You To be successful in this role you will be an experienced Product Manager with experience working in an Agile and Lean methodologies. This is a highly technical role. experience in building or managing software product(s) is a must.

You have strong stakeholder management skills with the ability to build effective working relationships with stakeholders at all levels.You are experienced in working with working directly with clients and delivering on projects. You are team player with experience working in collaborative, cross functional teams.

Above all, you have a strong customer service focus with an empathy and passion for our customer, the citizens of NSW Working at Department of Customer Service The Department of Customer Service is a great place to work Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Amy Vierboom via amy.vierboomcust.


Date01 October 2021

Location -

type Full Time

Salary Salary range of $131,094 - $151,609 base + super

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