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Customer Insights Analyst

Department of Customer Service

Customer Insights Analyst Duration – Ongoing Grade – 7/8 Closing Date – 15th September 2021 (9:59 a.m.) We are proud of our diverse and regional team and welcome flexible working.

We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Bathurst and Wollongong. Regular travel may be required to engage with the team and our partners About the Role We are in search for a Customer Insights Analyst to join our team as an advocate for customer experience who can apply their knowledge and enthusiasm in a challenging industry.   You will be passionate about bringing data to life and enjoy getting involved in the detail through coordinating and analysing a range of customer experience data in order to deliver priority customer initiatives and identify key actionable insights.

You will work closely with our Customer Experience (CX) Designers and partner with technology, product, and business teams to ensure the design of solutions is customer and insights led. Now is an exciting time to be joining Revenue NSW as we are well on our way to increasing CX maturity and executing our strategy – Towards 2022. To be successful in this role, you will demonstrate: -Experience in leading the planning, delivery, analysis and reporting of qualitative and quantitative customer research.

-An ability to analyse a vast range of customer experience data including customer research, complaints, operational and other data sources. -Strong communication skills (including report writing, presentations, and strong influencing/negotiation skills) and the ability to communicate effectively with a broad range of stakeholders. -An interest and/or prior experience in human centred design and/or design thinking   To apply  submit a cover letter not exceeding 2 pages and a current resume (of no more than five pages) demonstrating your skills and experience relevant to the capabilities as set out in the role description.

There is no other selection criteria to address. For enquiries regarding the role, contact William at william.dieurevenue.

nsw.gov.au Click Here to access the Role Description .

For enquiries relating to recruitment please contact Vaaruni Narayanaiyengar via vaaruni.narayanaiyengar1customerservice.nsw.

gov.au. The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers.

As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form..

Date01 October 2021

Location -

type Full Time

Salary Up to $122547

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