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IT Service Desk AnalystSoftLabs
12 month contract with further long term extension Canberra based Australian Citizens with NV1 baseline clearance or an ability to obtain one About SoftLabs SoftLabs is a ANZ based Digital Technology & Business Software company specialised in Technology consulting, project management, product management , software development, testing, training and support services. Being an ISO 9001 : 2015 & 27001 : 2013 Certified, we are committed to serve Business and IT companies globally nurture their vision to ensure that quality systems meeting customer’s expectations are delivered on time, supported by a passionate team of industry professionals, with functional expertise and the highest standards of governance, integrity and renowned technology practices, with a global delivery model. About the Role SoftLabs is seeking an experienced IT Service Desk Analyst to join their Technology Consulting in Canberra.
You will be the first point of contact for all IT systems, via phone, email, onsite-support, including video conferencing and training and as directed. Responsibilities: Working as a member of a team, providing effective first and limited second level IT support Liaise with clients and other areas on technical support issues, problem resolution and assistance, through to resolution. Contribute to problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas using an ITSM tool.
Install and configuration software and hard Assist in the development and maintenance of standard operating processes and procedures log, manage and process Incidents and emails in job queues through an ITSM database. Perform the installation and configuration of desktop hardware and other devices. Utilise and contribute to the support material such as standard operating procedures and knowledge base.
Assist in the development and maintenance of material for the operation of the section. Undertake other tasks as required or directed. May require interstate travel and weekend work.
Essential Skills and Experience Strong experience in the provision of desktop/network support services with the ability to handle an interrupt driven environment meeting deadlines whilst managing day to day requests. Demonstrated experience in providing onsite support and working within a Service/Help Desk environment. Experience and knowledge in a broad range of technical skills including; Microsoft Active Directory and Exchange, Citrix, Windows 10, Microsoft Office, VPN, Mobility Devices including tablets, Next G, Telephony, and Video Conferencing.
A strong client service focus, delivery of quality customer service, communication and negotiation skills, both verbal and written. Demonstrated initiative and capacity to be self-directed in combination with working in a geographically spread team and working with staff who reside interstate. If you are interested in this position, please click Apply with your resume in WORD and your....