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Business Process Improvement ManagerRecruitment House
Process Improvement Manager - Customer Experience - Implementation of systems & processes across Finance, Purchasing, Leasing, & Property Ops - YARDI The Role & Opportunity: As the Business Process Improvement Manager, you will be responsible for the implementation of new systems and processes across Finance, Purchasing, Leasing, and Property Operations. As part of the program, there will be an investment in enhancing and improving the solution in order to deliver improvements to the experiences of their customers, suppliers, partners and staff. The Business Process Improvement Manager position is within the Continuous Improvement team and will play a vital role in the ongoing design and delivery of improvements to the process design across key functional areas across all their businesses.
Core Responsibilities: Oversee, facilitate and document improvements and enhancements to processes that support functions delivered by the Technology platform. Significant engagement across a network of key business stakeholders including Process Owners, Functional Owners, and Super Users from across all businesses, CI Product Managers, and Technology teams to achieve the following key outcomes: ensuring the client is maximising the value of investments in Technology and Process, working with process owners to evolve and improve processes as the technology platform evolves, evolve processes to deliver further efficiencies, governance and control, working with CI Product Managers and Process Owners to prioritise process and system improvement activities Working with all business stakeholders (including software providers) to assess/justify and prioritise process changes, improvements and new development Liaison with Process Owners and CI Product Managers in facilitating and then documenting the outcome of process improvements Ongoing planning, tracking and reporting of these activities. Key Requirements: Minimum 5 years previous experience within a Business Analysts/ Process Improvement Analyst role within a property or funds management business Understanding of business/process architecture: capabilities, abstraction, leveling Creativity and strategic thinking Facilitation and willingness to challenge status quo Stakeholder engagement (capable of building & nurture authentic, productive relationships) Strong documentation, written and verbal communication skills.
Ability to exercise a high degree of independence and personal judgement in a dynamic work environment. Qualifications • Tertiary qualification in a technology discipline. • Degree/Diploma/Certificate in an Information Technology-related course.
• Proficiency in process design, particularly with BPMN 2.0 • Lean Six Sigma; certification desirable, but not compulsory. Why You? This is a wonderful opportunity to be a part of a close-knit team with a positive, professional and fun culture, nurtured by exceptional leaders where your growth, development, and success are supported by the business.