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Customer Service Officer - Brookvale

Aus Reo

Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and Being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to: Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture; Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

We have an exciting opportunity for a Customer Service Officer to join our team in Brookvale , reporting to the Service Centre Manager. As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community.

Your day will be varied as you will be involved in sales and enquiries, liaising with customers and external suppliers. Previous experience in the steel manufacturing or building supply industry would be an advantage, but not essential. You will provide and maintain a professional and timely service with appropriate information to varied enquiries via phone, email and importantly face to face service.

The role will include the following key responsibilities : Providing customers with quality service Actively promoting Ausreo’s products to generate sales Process sale orders and generate quotations for both walk-in customers and telephonically to customers Service Centre and office management Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner Stock control in the factory Coordinating production with factory staff Coordinating logistics i.e. transport and deliveries Effectively communicating with all stakeholders and dealing with difficult customers effectively Receiving and processing administration duties To Be Successful Working hours are Monday to Friday - 6h30am to 4h30pm Strong communication skills both verbal and written Previous experience in a hardware, trade, retail-type environment will be highly regarded Highly organised, great at multi-tasking and strong attention to detail Strong computer skills and ability to pick up new systems quickly Thrives in a team environment but can also work independently Good ability to work under pressure Driver’s license essential If you have a welcoming ap.


Date14 September 2021

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