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Senior General Adjuster
About the Role: As a General Adjuster, you will be responsible for resolving large and complex losses by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters while maintaining high production levels, compliance with Key Performance Indicators and marketing as required. Key Responsibilities: Provide office and field-based assessment and investigation of commercial insurance losses from the first advice to final settlement Provide support and advice to policyholders concerning their claims Examine claims forms, policies and endorsements, client instructions and other records to determine coverage Investigate claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, by comparing claim information with evidence Set loss reserves Prepare reports by collecting and summarising information required by client, local, state and federal government and Crawford in line with Service Level Agreements. Settle claims after determining liability, client’s instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement recommendations, disposing of salvage and pursuing subrogation when appropriate.
Control claim costs Maintain an expected caseload Recommend litigation when appropriate Present evidence at legal proceedings producing reports and other documents as evidence if applicable Maintain company reputation and insurance product integrity by complying with federal and state regulations and service standards Maintain professional and technical knowledge through continuing education Conduct business development by calling on local businesses to solicit new business or maintain existing business Assist less-experienced adjusters/claims techs with claims handling if required Meet client expectations promptly Effectively deal with service/product replacement providers. Maintain client service standards/KPI’s Meet Crawford and client compliance requirements Achieve Budget Production levels Assist other offices in the event of a Catastrophe, as required, personal circumstances permitting. Mandatory contribution to Team related activities About You: You’ll work as one with our high performing and dedicated team of claims adjusters, bringing with you an entrepreneurial spirit; down to earth and respectful attitude, positive, outgoing personality, good customer service, and time and caseload management skills.
Ideally, you'd have a construction or engineering background, along with some insurance background. You will also have a strategic mind, a client-focused attitude and a results-driven approach to your work. Experience/knowledge required: Experience in achieving and managing financial targets and budgets in a complex environment A minimum of 3 years of claims experience.
Ability to work on GTS claims as directed/under supervision, typically in the AUD 250,000 to AUD 1,000....