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SAP OpenText Consultant_Melbourne
SAP OpenText Consultant_ Melbourne- Capgemini Let's talk about the team: Capgemini Financial Services is a Global Strategic Business Unit that provides information technology and consultancy services to the Banking, Capital Markets and Insurance industries. Capgemini FS brings you leading insights & deep industry experience to drive the future of Financial Services. Our customers count on us for the very latest in innovative service offerings & next generation global delivery.
Let's talk about the role and responsibilities: Provide operational support for SAP system based on SAP best practises aligned to the Capgemini delivery standards to meet the client expectations Provide Application Management Services in SAP like Incident/problem/change request management Analyse and triage incidents with an appropriate sense of urgency, focus on restoration of service, followed by root cause analysis to prevent recurrence Create, own, execute change requests relating to SAP systems as per agreed client process Execute service requests based on the Service Catalogue or an ad-hoc basis Provide reports to the account management team and engage with client stakeholders on a regular basis Provide subject-matter expertise, best practices, technical approaches, and strategic recommendations. Exhibit leadership to ensure optimal function and enhancement of SAP systems and keeps up to date on the latest SAP industry solutions and trends Engage in requirements gathering and development of use cases. Support architecture, process, and governance development Translate architecture specifications to low-level component design and identify customizations for implementation Communicate with clients and partners on aspects of both the product and implementation at the technical and/or functional level, appropriate for the situation.
Provide troubleshooting services as a part of project or post-production support activities. Perform out of the box configuration and implement necessary customization as needed Participate in capacity planning and HW specification recommendation efforts Ensure requirements are gathered, processes defined, and use cases are documented. Participate in deployment activities, configurations, custom rule development, development, and third-party system integration Work with clients post implementation for user testing, debugging, support and maintenance.
Resolve any issues highlighted during System Integration Testing and User Acceptance Testing. Resolve day to day technical & functional issues Help develop technical documents detailing the products, environment and process of identity systems and functions Drive continuous improvement processes and implement automation initiatives Let's talk about your qualifications and experience: Design, build and configure applications to meet business process and applications requirement. SAP Vendor Invoice Management by OpenText, Invoice Capture Centre.
Nice to Have Skill: OpenText Archive Server Hands on k....