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Client Services Consultant (Superannuation TPD)Slater and Gordon
Client Services Consultant (Superannuation TPD) What are we looking for? An opportunity is now available to join our Superannuation and disability insurance team in Melbourne. We are looking for an experienced customer serviced focussed individual to work in our pre-claims division of the team, this roles is a permanent full-time opportunity. As a Client Services Consultant, you can expect to be the first point of contact for clients with superannuation disability insurance enquiries.
You will ask initial questions and gather information before directing their enquiry to the wider team. Crucial to this role will be an ability to communicate effectively, and to empathise with our clients. What will you bring? You will ideally have experience working in a legal role, had exposure to matter management and, experience in solving complex client or customer enquiries.
You will consider yourself to be empathetic and resilient and have an ability to build rapport. Experience in the following will be highly regarded: Outstanding communication skills High level of attention to detail Experience working in a call centre sales environment or similar Experience in customer service sales Experience in enquiry triage Ability to handle sensitive issues and challenging clients Ability to build rapport with clients and all levels of staff A proven ability to manage a busy work load and to meet team goals and deadlines Ability to adapt and multitask in a fast-paced environment Strong initiative and motivation Why work for us? Slater and Gordon is a leading Australian Personal Injury law firm. Our people are passionate advocates for clients, providing a personal and caring service.
For their part, our clients value an expert, tailored service from people they can depend on. We pride ourselves on offering accessible, world class legal services to people from all backgrounds and socio-economic circumstances. We work hard to simplify the legal process for them and provide support and guidance along the way.
At Slater and Gordon you're exposed to varied and interesting work and the constant opportunity to make a real difference to the lives of everyday people. Slater and Gordon employees enjoy a genuine opportunity for professional development in an environment that values and recognises high performance. If you are motivated, hardworking, and enjoy a fast-paced workplace, then consider a career with us.
As a firm committed to promoting social justice, our staff value being part of an inclusive and diverse team. Candidates from all cultural backgrounds and social groups are encouraged to apply for this position. What next? If you are interested in this opportunity, please apply directly to Slater and Gordon.
We prefer to talk with you personally and are not accepting applications from recruitment agencies..