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Technical Advisor - Fleet ClaimsSuncorp Group
Provide technical support to Commercial Motor Claims Full Time Position Melbourne location The Role You will work as part of a national technical team providing expert, timely, customer focused and commercially sound technical support to the Claims teams. You will provide this technical support through referrals, quality audits and coaching. You will also be involved in training new starters and supporting your Manager with project related tasks.
Key Responsibilities Support Claims Officers by providing technical expertise on products, systems, processes and procedures Complete Claims Officer Quality Audits. Provide insights into quality results to relevant Managers. First point of escalation for procedure interpretation, system assistance, legal referrals.
Support effective use of the CI Knowledge Base, responsible for ensuring Knowledge Base content is relevant, accurate and up to date. Conduct or facilitate new staff training. Work with Managers to monitor ongoing quality results, identify training needs and deliver or source training solutions.
Develop and execute effective coaching plans in line with individual requirements. Support Managers with the co-ordination and scheduling of coaching activities. Coach and support Claims Officers with technical escalations and complaints, adhering to legislation and code requirements.
Identify and proactively work to resolve process gaps/and or process improvements. Skills & Experience Extensive experience in managing Motor claims Level One coaching certificate (Institute of Executive Coaching) or equivalent on the job experience. Time management and ability to work with competing priorities.
Senior Motor claims experience desirable. Requirements This is an office-based role, however during COVID-19 the role will be performed from home. As such, the following work from home requirements are applicable; Separate room for their office, that has a door – it’s important this space is private.
Desktop computer/laptop and internet is required, dual screens preferred. When Suncorp directs employees back to its offices, you will be required to attend the office as required. If this role sounds like the challenge you have been looking for please apply online today.
For more information please contact liam.saifsuncorp.com.