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Helpdesk/Field TechnicianConquest Personnel Pty Ltd
The Company Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff.
The Role This role is varied, Help Desk will be the primary focus and will be out in the field for a week at a time on a roster. Duties will include Handle inbound and outbound calls in a professional manner Be able to resolve issues over the phone Accurately record client technical information and faults and raise any activities where required Be able to follow up and close cases Develop good relationships with merchants to instil confidence Participate in product training and share knowledge throughout the team Perform technical services, installations and relocations of machines Attend any service call-outs in a timely manner Liaise with technical team Maintain stock levels in van Provide technical assistance and support to resolve any issues Complete detailed service reports Skills and Experience IT or Business Qualification or relevant certification desired Be able to provide a current open Victorian Driver's License Have the technical aptitude to problem solve Be able to work on a roster and be on call with flexibility Previous customer service skills and excellent knowledge of computer management systems Exceptional computer skills If you believe you fit the criteria, please "apply now" and shortlisted candidates will be contacted shortly. Please ensure you submit your resume in Word Format.
For a confidential chat, please call Jesika on 8554 2022..