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Fraud Assist Advisor


Hays Australia REM Hays is proud to be supporting NAB in the recruitment of Fraud Assist advisors. Apply for this job now Your new company To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself An expert across every level of its industry it is constantly pushing the boundaries of customer and economic performance. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community Your new role As a part of the Fraud Assist team and NAB, you will be responsible for minimising fraud whilst maintaining exceptional customer service to both internal and external customers and stakeholders.

In this role you will be responsible for: Addressing scam related inquiries through email and phone Making outbound calls to notify the customer that their account was compromised Reassuring the customer and providing solutions going forward Educating victims of fraud on ways to protect their accounts and information Liaising with other banks and internal departments Apply your exceptional investigative and problem-solving skills Be responsible for diligently following up on system generated red flags regarding unusual customer transactions to determine if the nature of the transaction is fraudulent. What you'll need to succeed Previous customer service, retail or hospitality experience. Flexible working hours (ability to commit to work on weekends) Effective communication skills and a good understanding of customer needs.

Someone who enjoys linking in with customers over the phone to build relationships. Individuals who strive for strong customer advocacy outcomes. A high energy individual with the ability to problem solve.

What you'll get in return In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees. What you need to do now If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to Fatuma.


If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2545113 Hays Australia REM.

Date13 September 2021

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