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Contact Centre Team Leader


Hays Australia REM Education Sector | Contact Centre Team Leader | Above Average Salary | Bundoora Location | ASAP Start Your new company This university is Australia's leading higher education provider to regional Victoria. Driven to provide change through the Covid pandemic and to provide outstanding research and courses that align with the changes we see in the world today. Offering a wide range of courses, this university is ranked in the top 1%.

Your new role As an experienced team leader you will be managing a close knit team and be ready to roll up your sleeves and help out wherever necessary. Understanding of all things management you will be able to confidently nurture and develop your team to succeed. Assisting the team who answer around 4000-6000 enquiries a month, you can help them out when needed with your excellent customer service and consultative approach.

You will be driving operational improvements across people, technology and processes. You can effectively roster, and utilise Salesforce CRM to drive performance and capability. What you'll need to succeed Understanding of Salesforce is highly regarded Experience in a higher education role Excellence in sales enquiry management and nurturing of prospective students that includes: personalised, trusted and effortless customer experiences.

Minimum 2 years' experience leading operations of a sales contact centre including: staff management, rostering, reporting, forecasting demand and scheduling resources, and managing workload across enquiry channels. Experience developing, managing, and reporting on outbound sales campaigns including experience in an environment using a dialler. Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate and pathways) and influencers, academic staff, and members of the public.

What you'll get in return 17% Super Excellent training and supportive environment Working within a close knit contact centre team Discounts for family to study Salary Packaging Flexible work arrangements What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ashleigh.menzieshays.com.

au, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2545063 Hays Australia REM.

Date13 September 2021

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