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Participant Support Officer


Hays Australia REM Federal Gov | Northern Suburbs | Full Time | Temp until June 2022 | $36.27 p/hour Your new company This is a Federal Government Agency that has gone through a significant growth period over the past 12 months and is set to continue growing. They have multiple sites across the Northern Suburbs which is where these roles will be placed.

Your new role The APS3 Participant Support Officer is a team membership position, working Monday-Friday from 8:30am-5:00pm and is responsible for setting priorities and managing work flow for their role and producing work.The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but not limited to: Providing counter/reception support for the local office including participant enquiries in the self-help kiosks Managing the team shared email inbox, appointments and telephone enquiries Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants Undertaking research and investigation activities and preparing associated reports and correspondence Interrogating the Business system to identify appropriate actions Supporting planning teams by actioning planning tasks that do not require delegation Undertaking a range of data entry activities Receiving and recording complaints and other feedback in the Business systems What you'll need to succeed To succeed, you will need: Exceptional administrative experience and competency with computers and the Microsoft Office suite Adaptable communication and interpersonal skills Experience in building relationships both with internal and external stakeholders Ability to work within a team and adapt quickly to a changing environment A commitment to achieving a positive outcome Ability to analyse information A supportive, understanding and empathetic approach to providing service to clients with proven customer service experience Proven understanding of people living with a disability is desired What you'll get in return Through Hays, this role offers you a competitive hourly rate of $36.27 and the opportunity to work for a dedicated Federal Government organisation. Temporary and contract workers through Hays also enjoy a wide range of benefits including: Weekly pay cycles Nominated choice of superannuation fund Online timesheet submission and approval No hidden costs or payroll deductions for our services No invoicing required for Pty Ltd holders Regular contact with Moonee Ponds based consultants throughout the duration of your assignment What you need to do now At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed.

We actively encourage people from a diverse ba.


Date13 September 2021

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