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Account Administrator - Canberra Key Accounts Team


Hays Australia REM Exciting opportunity for not just a job but a challenging new career in a supportive team environment Your new company At Hays, we are the industry leading recruiting experts and believe the right job can transform a person’s life and the right person can transform a business. We are on a mission to transform the world of work in everything we do. Our Hays Key Account Management team in Canberra play a critical role to develop retain and maximise client relationships through engagement, protection, and ongoing support to our client partners.

With a joint focus on meeting and exceeding client expectations as well as educating and enabling recruitment consultants, the team enjoys a variety of responsibilities and challenges every day. Due to our continued and rapid growth we are searching for an ambitious Account Administrator to join the team. Your new role Working closely with a team of Key Account Managers, you will be responsible for supporting the strategic and successful management of a portfolio of clients across the ACT.

With a dual focus providing support to our clients and recruitment consultants, you will maintain effective partnerships with clients and ensure that the service we provide is effective, efficient, professional and consistent. Internally you will provide support to consultants to ensure they understand the processes, systems and expectations of our key clients. You will liaise with several internal departments including Service Delivery, Commercial Finance, Bids and Contracts, Marketing, Administration and Compliance to deliver a high level of customer service to our clients.

What you'll need to succeed Your strong administration skills and the ability to think and act strategically to come up with solutions and initiatives will ensure you contribute positively to drive our Key Client business. You will need to demonstrate the Hays values (Passionate about People, Expert, Ambitious, Innovative and Insightful) in your customer service to both internal and external stakeholders. Your ability to prioritise a changing workload within a fast-paced environment is essential in this busy and very rewarding role.

Your strong attention to detail and superior organisational skills will be put to use every day. Excellent IT knowledge is essential, including intermediate MS Word, Excel and PowerPoint, along with a proven track record of working in a demanding administration role. What you'll get in return You will get the opportunity to join a high performing team that are responsible for the smooth delivery of services to our Key Clients.

You will develop your account management skills and will see a clear pathway for career progression in the team. Our people tell us that Hays is a great place to work, over 90% of our employees say that they are proud to work for Hays. You could have the opportunity to advance your career with the market leading agency and be proud of who you work for too.

What you need to do now.


Date13 September 2021

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