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Customer Service AdministratorGlobal 360
The Company: Positioned as one of Australia's leading Insurance Builders, Johns Lyng Group has been established since 1953 and has a reputation for excellence. Management's transparent and honest attitude towards staff, coupled with our team of highly skilled craftsmen and professionals make us ready for any building emergency. The Role: This diverse role as a Case Manager/Administrator will involve delivering the end to end case management of insurance claims.
You will be responsible for building relationships with clients, subcontractors, and internal staff, ensuring key performance indicators and company objectives are met and identifying and implementing improvements to processes and procedures. This is a fantastic chance to join a stable and secure company that values its people above all else We Offer: An immediate start A respected organisation with stability and security Support and guidance from experienced managers A positive and rewarding team culture Future career progression Great work is recognised and rewarded Discounts on technology, cars, fashion, and leisure Up to date technology and a modern office environment Free parking Key Duties & Responsibilities: Act as the first point of contact for clients Build rapport with key stakeholders Build and maintain detailed and ordered customer and claim records Provide regular client updates via phone and email Communicate with subcontractors Ensure key performance indicators and company objectives are met / exceeded Use initiative to bridge gaps in communication, processes and outcomes Remain flexible and ensure all issues are escalated with priority and managed accordingly Provide regular feedback to management on service levels and new business trends Maintain a positive approach and continually seek new ideas for the Key Selection Criteria: Do you have proven examples of demonstrating drive and energy? Are you extremely motivated and can think outside the box? Being able to demonstrate and highlight examples of these are the key criteria for you to be successful in joining our existing talented and passionate team. The following selection criteria is also important, but we are happy to teach and mentor you along the way.
Exceptional customer service skills Background in the insurance sector Ability to comprehend a scope of works and articulate this verbally Ability to manage multiple & competing priorities Strong negotiation and problem-solving skills Excellent time management skills Ability to develop and maintain strong relationships Good eye for detail Ability to effectively handle sensitive situations & be empathetic to the needs of the client Can-do and positive attitude Strong computer literacy, including Microsoft Excel, PowerPoint and Outlook Valid driver’s licence Please note: A criminal background check will make up part of the recruitment process..