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APS4 Delegate | 12 Month Contract | Federal Government Department | CBD Location | $44 p/h Your new company One of the largest Federal Government Departments with a wide span of duties catering to Australians and their families. This department provides various levels of support to Australians and their families that are currently or have previously served in the defence force. Your new role Process routine and more complex enquiries and entitlements Process routine and more involved updates to clients circumstances Request further information when needed Send advice letter to client Exercise delegations Liaise with internal and external stakeholders Compose routine and more involved correspondence Provide responses via email, mail or phone to client and other stakeholders Record management What you'll need to succeed Experience in a call centre/customer service environment Ability to meet/exceed call centre WFM KPI's and metrics Empathy towards individuals in difficult situations What you'll get in return Rewarding career in Federal government $44 p/h Secure working during the pandemic (essential worker) Work from home during lockdowns and when appropriate What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Michael.
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