EMPLOYMENT

JOB ALERTS

Want to be notified the moment a job has been posted? Setup Job Alerts

Professional Services Manager, APAC

Peoplebank

Our client is a global network, product-passionate company using technology to connect high profile brands and retailers with their consumers. Their solutions enable brands to connect with consumers and collect valuable user-generated content, on a large scale. They attract and connect consumers to discover more about their products and help advance sales.

They have offices in North America, Europe, Asia and Australia. Australia has a start-up vibe that benefits from the support of a larger global company. Due to further growth in Australia, they are looking for a Professional Services Manager to lead a team in charge of delivering best in class delivery and support services to their APAC client base.

As manager of this team, you will be responsible for team performance metrics/reporting, resource optimization, process improvement, and ensuring consistent high rates of customer satisfaction. Additionally, you will be working with the sales and account management organizations to ensure service delivery projects align with client service objectives. The successful candidate will be responsible for collaborating with multiple organizations and departments to improve customer engagement, delivery, and support programs to enhance customer satisfaction.

Essential skills & experience required: 3 years' experience in managing, leading and developing teams Minimum of 5 years' experience in customer facing roles Proven history of success in leadership roles Experience scoping professional services for SaaS implementation and generating SOWs Experience in the SaaS software/ e-commerce industry Demonstrable experience collaboration with cross-functional teams and internal stakeholders at all levels Excellent stakeholder engagement experience Previous experience presenting in front of senior management-level audiences Bachelor's degree or equivalent, desirable This is a critical role for our client, please click 'apply now' and quote 214776..

Date14 September 2021

Location -

type -

Salary -

IT Jobs

CONTACT US

We're not around right now. But you can send us an email and we'll get back to you, asap.

Sending
Copyright © NZRelo™ 2021. All Rights Reserved.
Loading

LOOKING TO BUY A HOME?

Did you know, you may be eligible for the Kiwi Home Builders Incentive?
Contact our Kiwi Home Specialist today!

BOOK AN APPOINTMENT

Forgot your details?