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Service Desk Analyst


Do your life best's work We are hiring an experienced Service Desk Analyst to join our busy team The primary purpose of the role is to proactively provide phone, on-site and remote IT support for GenesisCare and to ensure that IT Service Desk queries are responded to in a timely manner. What you'll do Attend to the service desk telephone support line ensuring all calls are answered within acceptable service levels. Manage the queue of work requests that come through via email and self- service portal tickets.

Pursue improved processes for the IT team to better support the group. Provide input into the group IT strategy and ensure it meets the clinical and business needs. Identify and advise all areas of risk in both clinical information systems and processes and develop practices to mitigate those risks.

Ensure stable and reliable IT systems are provided to the group. Manage relationships with 3rd party vendors, management and other employees within the GenesisCare network. Who you are 2 year's experience with setup, configuration, troubleshooting of desktop/notebook hardware and software.

Demonstrable knowledge and experience of IT service desk practices, PC build, installation and support Experience with Windows desktops and laptops, as well as iOS devices, in a networked environment. High level of experience in Active Directory administration, Exchange Administration and basic PowerShell commands Commercial IT qualifications (e.g.

ITIL v3, MCP, MCSE) highly regarded What's in it for you A collaborative and supportive environment, actively encouraging professional development and career advancement Exposure to new technologies Be part of a global organisation that lives and breathes their key values Competitive salary and flexible working environment Who we are: We are 5500 highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer, heart and sleep disease.

Global care Across the world, we have more than 440 centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S.

We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally. People centricity is at the heart of what we do-whether that person is a patient, a referring doctor, a partner or someone in our team.

We aim to build culture of 'care' that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.


Date14 September 2021

Location -

type Full Time

Salary -

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