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Customer Care AdvisorCapital S.M.A.R.T. Repairs
With over 50 repair centres across Australia and New Zealand, Capital S.M.A.
R.T Repairs is the industry leader of the collision repair industry, specialising in small, medium, and larger repairs. We are the pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working conditions.
About the role: We are currently seeking an experienced, results focused customer service professional to join our team at Blackburn on a part-time basis to work on a busy front reception desk. This role is working Monday to Friday (5 hours a day) 7am to 12pm and 12pm to 5pm rotating weekly. We are ideally looking for a customer service professional who has the flexibility to work at different S.
T locations across North East Melbourne. In a fast-paced environment, you will be the first point of contact for our customers, instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to): Ensuring the environment is always customer friendly Providing a professional service during all customer interactions and managing the customer return to collect their vehicle Contacting customer to ensure that they are satisfied with their SMART experience To be Considered you will: Have previous experience in a customer facing, fast paced environment Strive to achieve a positive customer experience in every interaction Be organised and has great time management skills Build rapport in person as well as over the phone Work well in a team Applicants need to be available for both of the above shifts as it is a set, rotating weekly roster What we offer you Stability: We are continuing on an upwards trajectory with no signs of slowing down.
This means stability and bountiful career opportunities are readily available for the right applicants Attractive Remuneration: Our success is our people, which is why we offer attractive remuneration commensurate of experience. Employee Rewards Program: Our program, S.M.
A.R.T Rewards, has been specifically designed to benefit our employees who can enjoy discounts on groceries, clothing, fuel, holidays and more Refer a Friend Program : Refer to us one of your skilled friends and be generously rewarded.
Work-life Balance : At S.M.A.
R.T we know how important work-life balance is. We have multiple site locations which offers the potential to work close to home, and there is NO WEEKEND work, ever To apply, click ‘Apply Now’ or contact Richard on 0479 069 264.