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Customer Service ConsultantMedicalDirector
MedicalDirector was established 25 years ago, but with the energy and vision of a start-up, together, we want to make people healthier around the world. We have facilitated over 60 million patient consults last year and we provide solutions to GPs, Specialists, Pharmacists and Hospitals, so we understand the healthcare landscape and know what is needed to continue to push the boundaries of healthcare delivery. We are looking for an empowered individual like yourself to join our Service Delivery team.
Our workspaces are designed to facilitate collaboration, openness, and creative problem solving. You will be responsible for providing the highest level of customer service to our network of medical practices across Australia. As the first point of contact, you will be responsible for leaving the customer with a positive support experience.
Requirements In this role, you will: Handling calls, emails and live chats for our clients, putting their needs first, delighting each one and providing top notch service. Have availability to work a variety of shifts on a rotating roster between Monday - Friday, usually with shifts between 8:00am and 8:00pm on weekdays. Weekend and public holiday shifts will also be required occasionally.
Enjoy being a strong team player as part of a fun and dynamic team environment, whilst being empowered to contribute in your own way. Be provided with training and coaching to assist you in developing your skills and career path further. You should have: A deep care about customer support and the role it plays in making a customer-centric team successful Prior experience in Customer Service for a growing technology company.
You know that every bit of work you do makes a real difference in making our customers happy An ability to explain technical problems succinctly and clearly Practical understanding and interest of how software works (MS Office, websites, etc.). You might also have: Experience in a technical support position with clients who require varying degrees of troubleshooting.
Outstanding written and verbal communication skills Experience with Salesforce within a customer service team Benefits A positive and collaborative working environment Opportunity to develop your career in a leading health software company Rewards and perks program including retail discounts and more Generous parental leave scheme and annual leave scheme Lots of employee engagement opportunities: Annual Charity Day, Performance Workshops, Leadership training,etc.