Want to be notified the moment a job has been posted? Setup Job Alerts
OTR CoordinatorPeregrine Corporation
The Company At OTR, we believe in making our customer's lives easier. We are on an amazing growth trajectory as we take our highly successful business model nationwide growing from our current base of 156 locations. Innovation is part of our DNA with OTR being the first in Australia to deliver features such as pay at pump and to enable our Guests to pre-order true Barista quality coffee via an App from a Fuel & Convenience operation.
The Opportunity The OTR Coordinator plays a significant role within the Operations Team by providing high-level administration and customer service support to the Department. In your new role, you will be responsible for maximising efficiency, compliance, delivery of information to our sites (stores) and maintaining best practices across OTR Operations. If you thrive in a fast-paced environment, love working with people and pride yourself on your organisational and customer service skills, this role could be for you What will you do? Provide administrative support to the GM OTR and Convenience Operations Manager.
Prepare reports for the GM OTR and Convenience Operations Manager (customer complaints, incident reporting, closeout of site visit actions, Dips results) Manage guest complaints (and share lessons and trends with the Operations team). Ensure Incident Reports (and Near Miss Incidents) are documented, reviewed, and corrective actions are closed out. Manage the ordering, purchase and payment of site consumables Follow up and report on weekly banking errors, tobacco out of stock; missing invoices.
Implement any changes to Procedure Manuals and any other regular documentation and distribute. Order and distribute site incentives and prizes Provide support for to the Operations team generally What skills does the ideal candidate have? A proven track record of providing high-level administration and customer service support in a complex, fast-paced environment Experience with processing and payment of invoices Demonstrated experience in document management including HSSE records, etc Advanced skills in Microsoft Suite of Programs Outstanding priority setting and time management skills. Excellent telephone manner and interpersonal skills Highly developed verbal and written communication ability What's in it for you? You'll have an opportunity to play an important role in a successful and growing organisation and work with a team of talented colleagues.
Working in a large SA based organisation with a National footprint, you will be offered real career growth and a challenging, rewarding environment. This position includes a tool of trade vehicle, mobile phone, laptop and access to generous employee benefits. If you are passionate about customer experience and driving sales growth across multiple sites, please submit your CV by clicking the 'apply now' button below.
Please note only shortlisted applicants will be contacted. Advertised: 04 Aug 2021 Cen. Australia Standard Time Applications close: 10 Sep 2021 Cen.