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Compliance, Claims & Placement Support Consultant & Team Leader - Melbourne, VICSF People
Melbourne, Eastern suburbs Values based organisation Previous experience sought Consultants & Team Leader Apply now for immediate consideration SF People is currently recruiting for a dedicated and values driven community-based organisation for their head office based in Melbourne VIC for their Employment Services division. We are currently recruiting for experienced Quality, Compliance & Claims professionals in the Employment Services sector for the roles of: Placement Support & Compliance Consultants; Wage Subsidy Consultants; & WfD Support Consultant / Team Leader to coordinate the organisation’s delivery of its quality assurance, compliance, claims, and WH&S activities for the organisation and its stakeholders to ensure that government contract guidelines are being met. THE OPPORTUNITY: These roles are integral to the organisation and work within a team function.
You will work closely with management and operational staff to ensure that all quality, compliance and claims activities are running smoothly and are meeting legislative standards as well as the needs of employees, job seekers and employers. You will be expected to work within an office-based team environment. Current priorities in this role include: Ensuring quality assurance, compliance, and claims services are being delivered in an effective, high quality manner in all areas of the business, particularly ensuring claims are processed in line with government guidelines; Ensuring a high quality, timely and positive experience for all stakeholders; In particular, managing activities such as: ensuring all service activities and claims meet legislative and compliance requirements, initiating strategies to mitigate risk, training and delivering information to staff, providing support to teams for managing quality assurance and compliance activities, ensuring all relevant documentation and evidence is completed and up to date.
Ideally, we are looking for candidates with the following: Proven experience working within a Quality Assurance, Compliance or similar capacity or team; Experience working within and/or exposure or insight to the Employment Services sector or complementary sectors is highly sought after; Strong communication and interpersonal skills with the ability to listen carefully, to seek understanding, and to problem solve; Strong organisational, time management and time critical skills with the ability to manage competing deadlines and deliverables; Excellent administration and written communication skills, with high attention to detail; Proactive approach with the willingness to work autonomously as well as part of a team as required; Qualifications in Business, Business Administration, Commerce or similar complementary fields is desirable (but not essential); and/or equivalent relevant experience. ADDITIONAL INFORMATION: These are full-time permanent time role to be based at the organisation’s head office in Melbourne. Salary for the roles are ne....