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ICT Monitoring Engineer - Team Leader

blueAPACHE

We are seeking an experienced ICT Monitoring Engineer to lead a team of engineers within our IT operations group. You will be leading two small sub-teams: One responsible for Backups, and the other responsible for Monitoring, Automation and Patching of our clients' infrastructure and blueAPACHE's multi-tenanted infrastructure environments. The goal of this role is to ensure the team can deliver its objectives.

This includes ensuring the team has adequate experience and skills. The role requires the drive and dedication to continuously develop and improve the products and environment to complement what is already in place for BlueAPACHE and its clients. This role is a hands-on role requiring both people management and technical skills.

In addition to team leadership duties, responsibilities include: Monitoring tools ownership and management currently but not limited to Solarwinds Orion & N-Able’s N-Central. Resolve tickets allocated to the teams to assist with team workload. To look for ways to create efficiency in the delivery teams by identifying manual and complex tasks, which can be automated.

Scripting and automation (e.g SQL, VB, WMI, Batch). Evaluation and selection of tools to meet business requirements.

Requirements The ideal candidate is an experienced Systems Engineer with a very sound and broad infrastructure background. Skills and experience include: Management or Team Leader experience in managing a team of highly skilled engineers. Previous role with an IT&T System Integrator, Service Provider, or similar organisation is highly regarded.

At least 2 Years administering network monitoring software (e.g. Solarwinds, N-Able, BMC Portal/Patrol, SCOM etc).

At least 2 years administering RMM (Remote Management & Monitoring) software (e.g. N-Central, N-Able, Kaseya, ConnectWise).

Experience around events to ticket management workflow using scripting and tools like OpsGenie IT experience working with servers and other backend infrastructure. Industry experience working within the ITIL framework. Benefits Founded in 1998, blueAPACHE is trusted to deliver business-critical IT (on-premise and IT as a service) to some of Australia's most successful organisations.

We have a solid reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. Our technical excellence has recently been recognised by being named ARN Mid-Market Partner of the year, for both 2019 and 2020. For more information please contact Jenni Nelson, Manager - People and Culture, 03 8696 9365.

PLEASE NOTE: All offers from blueAPACHE are subject to police clearance checks.

Date13 September 2021

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