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Technical Lead Consultant- Servicenow
About Us: · CRN Magazine Fast50 Ranking 2017-2019 · Asia Pacific & Japan 2020 ServiceNow Elite Partner of the Year · LinkedIn Top 25 Hottest Places to Work · Enable Relocation Program across Australia, Singapore, HongKong Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting, and delivery services. With more than 250 consultants in our ServiceNow practice, we’re the most qualified, certified, and capable ServiceNow partner in the APJ region. We are headquartered in Australia, with offices in Singapore, Hong Kong, Thailand, Malaysia, and our centre of excellence in India.
Main responsibilities: Leading client engagements, driving specific process definition, re-engineering, improvement and gap analysis. Working independently on engagements with the ability to wear many hats providing holistic services across engagement management, advisory, consulting and implementation Produces high-quality customer documentation including but not limited to workshop material, training material and solution designs with acute attention to detail| Evaluates new features and produces comprehensive analysis and recommendations. Engage in pre-sales activities to support sales process including building proof of concepts Supporting customer success managers in defining solutions, scoping refining the client’s vision.
Skills Matrix: Minimum of 2 years experience leading teams Minimum of 4 years in the successful delivery of multiple customer engagements Accountable for delivery of specific stream in an enterprise client engaging directly with the program manager and business leaders and reporting to senior stakeholders High customer satisfaction scores and recognition for individual contribution to customer outcomes ServiceNow Mastery for 24 months with evidence of leading customer engagements in a lead role across a technical or functional area in an enterprise customer Managing and coordinating team members during a customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance and support Participating in analysis and solution recommendations providing detailed options with benefits Experience in leading and managing complex client bids and proposal teams. Actively sought to deliver confident and engaging presentations to a wide range of audiences (Board level, conferences, press, etc.) Strong ability to architect complex and innovative solutions in delivering value to clients Manages ‘high risk’ projects with significant change (major clients, multi-disciplinary teams) Qualifications: Desired IT Degree or relevant tertiary education in Computer Science ServiceNow CSA, CIS, ITSM 1 other product CIS ServiceNow sales & presales accreditation in 2 Product lines ITIL Foundation Certified Bonus Points: Additional ServiceNow certifications including ServiceNow Suite Certified Exposure to/general understanding of ServiceNow licensing Project Management Certifications inclu....