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Government Agency Officer

Queensland Government

In the role of Government Agency Officer you will be the first point of reference for customers seeking service and to provide a range of counter services in an efficient and effective manner.Accountabilities include:- Act as Government Agency Officer and provide services for agencies that the department has established service agreements with.- Assist with the promotion and stimulation of demand for specified services within the local community.

- Provide the local community with information about programs across the whole of government and ensure that high standards of client satisfaction are achieved.- Ensure that public enquiries about state government services and requests for information are undertaken efficiently, and that all relevant administrative procedures are complied with, particularly concerning the collection of monies.- Ensure that all confidential matters and monies collected are treated with due care and regard for confidentiality and security, and that all auditing requirements are complied with.

- Monitor the quality of products and services provided by the Queensland Government Agency and report on problems/solutions.- Conduct operational and administrative tasks within the office to ensure maximum efficiency in service delivery, including maintenance of registers.- Prepare general correspondence.

- Ensure security systems are observed.- Consult with management, staff and clients on matters of policy, procedures and standards.This role reports to the Senior Government Agency Officer Applications to remain current for 12 months.

Date03 July 2021

Location -

type Full Time

Salary -

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