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Sales and Service Consultant


Hays Australia REM Secure a permanent role with a high performing claims recoveries team, enjoy excellent perks and benefits Your new company As the largest general insurance group in Australia and New Zealand, this organisation owns some of the region’s most trusted brands. They are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. They share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes.

Your new role The purpose of the role and your unique contribution is to assist in the growth and retention of new and existing business insurance customers by providing exceptional customer experience via the sales and service centre. Key Responsibilities Deliver exceptional customer service via telephone, maximising sales and retention opportunities, meeting and exceeding quality and service standards and building effective relationships with all our commercial customers. Write, update and adjust policies by understanding and utilising multiple products, systems and underwriting guidelines necessary to complete transactions in line with current processes.

Adhere to a rostering schedule, being prompt when managing telephone and other customer enquiries when required and in line with service delivery and quality expectations. Demonstrate effective teamwork and contribute to continuous improvement in customer experience delivery. Develop and maintain strong client relationships Comply with all processes, guidelines, policies & standards.

What you'll need to succeed Strong attention to detail and time management Good communication skills and customer service experience Tech savvy with the ability to adapt to new computer systems Previous experience in Insurance is highly desirable What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508 2511133 Hays Australia REM.

Date23 July 2021

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