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Financial Crime Remediation AnalystHAYS
Hays Australia REM Hays is proud to be supporting NAB in the recruitment of Financial Crime Remediation Analysts. Apply now Your new company To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community.
NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful. Your new role Within the Financial Crime Remediation Centre you will be working together as a team to help detect, disrupt and deter financial crime in our communities. You will be working directly with our customers and our bankers via the phone to perform various due diligence activities including investigation, assessment, and preparing documentation.
Your responsibilities include but are not limited to: Assessing complex corporate structures and applying processes efficiently and accurately Ensuring SLAs and targets are met, sometimes daily Provide an excellent customer experience whilst also having the ability to objection handle through providing information to customers You will ensure that any Know Your Customer remediation requirements are collected, verified and stored to ensure NAB is compliant with its Anti Money Laundering / Counter Terrorism Financing Program & Standards The role will be flexible to support changing demands, including quality checks, training, inbound and outbound operational work and conversations with customers and bankers You will be partnered with experienced subject matter experts and supported by leadership. You will receive exposure from engaging with bankers, customers, investigators, and compliance What you'll need to succeed In order to be successful in this role you will have: Experience working in customer service and/or contact centre role is essential Strong communication (written and verbal) and customer management skills essential Experience in analysis and review of complex information or data Strong attention to detail essential Ability to thrive in a fast-paced environment and manage competing priorities 1-2 years in a comparable KYC, operations, remediation, framework or training development role, preferable in a Financial Crime environment (preferable) Understanding of AML/CTF and Sanctions regulatory framework (preferable) What you'll get in return In exchange for your commitment, you will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to georgie.cumminshays.com.
au, or call us now. LHS 297508 2496802 Hays Australia REM.