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Hays Australia REM Hays is proud to be supporting NAB in the recruitment of customer service individuals. Your new company Working in a fast paced high pressured environment that changes day-day, as a result of the volatile economic environment we now live in, to achieve success you will go above and beyond to attain great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community.

NAB’s 4 core values include, excellence for customers, grow together, be respectful and own it. Your new role As a Customer Support Advisor for NAB your main responsibilities will include: Providing exceptional customer service and tailored solutions for overdue accounts in an outbound capacity Discussing potential hardship arrangements and ideal payment methods for customers Educating the customer on services which they can use to help them better manage their accounts. applying your problem-solving skills to be able to assist customer’s in their unique situation whilst taking on an empathetic approach Your working week will be from Mon - Fri between 8am – 8pm and Saturday 9am to 1pm.

Your working hours will be 37.5 hours per week with an initial 4 weeks of training required on site before transitioning to a hybrid working environment. What you'll need to succeed To be considered for this role, you will need to have the following: Excellent verbal and written communication skills and a good understanding of customer needs.

Experience in understanding the pain points and challenges that everyday customers experiencing hardship are facing Individuals who strive for strong customer advocacy outcomes An individual who can address customers’ difficult financial situations You will be required to complete online testing to ensure the key competencies in the role are addressed. These include, attention to detail, adaptability, resilience and empathy. What you'll get in return In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB.

NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 2512445 Hays Australia REM.

Date24 July 2021

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