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Client Service Coordinator

ACT Government

Job Description Full-time Temporary Closes : 14 June 2021 Classification : Administrative Services Officer Class 6 Salary : $87,715 - $100,388 plus superannuation Position No : 55030, several Directorate : Canberra Institute of Technology Advertised (Gazettal date) : 07 June 2021 Contact Officer: Amelia Scicluna on amelia.sciclunacit.edu.

au or (02) 6207 3451 Details : Applications are sought for the position of Client Service Coordinator in Canberra Institute of Technology (CIT) Student Services. The Client Service Coordinator manages the day-to-day operations of CIT Student Services at any of the CIT locations. This includes: first-point-of-contact enquiries; all general counter services and issuing student/staff cards; enrolments and re-enrolments; specialist student services, including referrals to services and information sources; and use of student information systems.

Applications are welcome from self motivated candidates with a drive to achieve excellence in customer service in line with CIT’s Client Service Standard Charter. The suitable candidate will be required to work with limited supervision; will be skilled in building and maintaining positive working relationships with a range of CIT staff; will have the ability to supervise and effectively manage a team, especially supporting and motivating teams to embrace challenges and change; and possess good knowledge of the Vocational Education and Training (VET) sector and the needs of students within the VET environment. Sound knowledge of a student administration system admissions and enrolments and accounts receivable are highly desirable.

Eligibility/Other Requirements: Tertiary qualifications relevant to the position are highly desirable. Educational experience, preferably in a Tertiary Education environment is highly desirable. Note : These are temporary position's available for six months with possibility of extension up to 12 months.

The occupant of this position will be required to work 73.5 hours per fortnight which may be on a rotating shift, including Saturdays depending on location. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

How to Apply: Applicants should send a copy of their current curriculum vitae and a detailed response to the Selection Criteria. Referee reports should be ready to be supplied upon request. Applications should be submitted via the Apply Now button below.

Job Closing Date 14 Jun, 2021.

Date02 July 2021

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