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Concierge Team Member


About ASSETLINK Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

Job Description As a Concierge team member, you will introduce people to the exciting world of Pacific Fair Shopping Centre , turning curious visitors into loyal customers. Pacific Fair is the Gold Coasts unmissable shopping mecca right in the heart of Broadbeach, with over 400 stores, Pacific Fair is a favourite of local and international guests. You will be part of the Assetlink / Pacific Fair Concierge team focused on providing our customers with exceptional experiences and ensuring that optimal customer service objectives are achieved.

This position will require flexibility across 7 days as there will be weekends and late-night trading involved leading up to the Christmas period. and standard hours upwards of 12 hours per week. Responsibilities: Greet, welcome and serve customers in person, by phone and via Internet Organising loan of mobility equipment Problem solving and conflict resolution skills Opening and closing procedures Making bookings and updating databases Reconciling daily banking Gift card sales Assisting with ad hoc Marketing events Ability to multi-task, be flexible and work under pressure to meet deadlines Driving the Pacific Fair taxi which transports our guests within the centre High level of communication with colleagues, our guests, and Centre Management Provide support to the Cleaning Services Manager/Security Manager Desired Skills and Experience To be considered for this role you must possess: Excellent customer service skills Exceptional communication skills (verbal and written) Previous experience working within a similar role Availability to work a variety of shifts, including mornings, nights and weekends Ability to handle complaints and resolve in a calm manner Excellent time management and organisational skills Ability to follow instructions, systems, procedures and processes Good computer literacy in software such as the Microsoft Office Suite Reliable and hard-working attitude Positive attitude, integrity and ethical behaviour Current Queensland Driver’s License Must have full work rights in Australia If you're a highly motivated and enthusiastic individual with a commitment to providing excellent service and would like to be part of a key onsite team, then please submit your cover letter and resume, outlining your relevant cleaning industry experience by clicking the 'Apply' button below.

Due to a very high number of applicants, only those that are shortlisted will be contacted. Assetlink’s Diversity Commitment: Assetlink is committed to maintaining, growing and supporting our d.


Date23 July 2021

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