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AU- External Claims AdjusterCrawford & Co.
Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements, meeting key performance indicators, and be a first point of contact for minor escalations and technical referrals. Maintaining expected case load of property claims Examining claims forms, policies and endorsements, client instructions and other records to determine coverage Investigating claims by conducting office based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence Providing support & advice to policy holders with respect to their claims Setting loss reserves Preparing first reports by collecting and summarising information required Where possible settling claims after determining liability, client’s instructions, and authority levels Controlling claim costs Type client reports in an accurate & timely manner Adhere to insurer client Service Level Agreements and processes Update Claims Management System as required Effectively deal with service/product replacement providers First point of referral for minor escalations Distribution of claims to adjusters Point of contact for technical referrals Assist Branch/Regional Manager as required with the management of the Internal Claims Team Comply with and maintain Service Level Agreements and Key Performance Indicators Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards Process daily outgoing mail in a timely manner Archive files and retrieve archived files on request Maintaining professional and technical knowledge through continuing education Providing assistance to other offices in the event of a Catastrophe, as required Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs Organisational/Time Management: Effectively prioritises work and meets deadlines.
Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively. Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner. Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves unders....