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Customer Service OfficerRandstad
Randstad are proud to have recently partnered with a newly established Energy company, ReAmped Energy. ReAmped Energy is an independent electricity provider who looks to rethink the electricity market across Australia. They are known for their excellent customer service and customer satisfaction.
ReAmped Energy is Australia's fastest growing energy company. Instead of call centres ReAmped Energy offers a fast online chat service which is better than being on hold Randstad are seeking multiple customer experience specialists for a 12 week contract based within the Brisbane CBD. In this role you will be responsible for answering customer queries through different platforms such as phone, web chat, social media and email.
About the role: 12 week temporary contract with the potential opportunity to go permanent. $28.53 per hour super Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI's Respond promptly to customer queries Resolve customer complaints About you: 2 years complaint management experience 5 years customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team player People person ReAmped Energy is looking for outstanding customer experience specialists who are not just counted as a number but want to be a part of a great team culture.
If you are looking for a career within the Energy Industry this could be the opportunity for you. Please apply with your resume attached At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.