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Computer Network and System Engineer
Resp:Investigate, troubleshoot, resolve and take ownership of and manage customer faults and queries through to resolution within appropriate SLA and service measure;Perform troubleshooting across LAN/WAN;Ensure that all fault tickets are updated fully and appropriately with regards to the issue, troubleshooting undertaken and outcomes and resolution of the fault;Deliver high-quality customer outcomes by following all relevant processes and procedures, whilst being prepared and able to think outside the square when required;Create, design and keep documentation and procedures up to date.;Effective and efficient mgmt of escalations, both external and internal Mgmt of incidents escalated to 3rd party vendors and process partners;Assist with root cause diagnosis and identification of problem and incident trends to proactively reduce fault volumes;Perform research, analysis and design of technical solutions to meet Project requirements;Provide technical leadership on different projects assisting another member of the team;Ensure that existing technology investments are optimized if applicable; background:10 years of experience with network infrastructure, design, implementing and maintaining switches, routers for large services providers;Previous experience within the Telecommunications industry;Designing, troubleshooting, implem., managing and migration Routing & Switching;Planning, Designing and Implementation and maintaining of IPMPLS Networks, Carrier/ (MEN) Network and DCN,Strong experience in network deployment;Produce design documentation such as HLD and LLD and present the design to customer network platform owner team, explaining customer requirements and the design decisions made;Produce network implementation plans (MOPs/Ips/ SIT/CIP.
) and present the design to customer network platform owner team, explaining implementation steps along with any potential risks or impacts;Experience with OSPF, ISIS, BGP, MPLS, and QoS;Experience in Network policy and Design Documentation;Proven experience in conducting Proof of Concepts (PoC) for instance: Cisco, Nokia, AWS etc and services: MPLS, R&S, QoS Multicast and Security;Strong experience in implementing, provisioning and business policy configuration on SDWAN technologies;Exp. with define and determine client business strategy;Exp. in Architecture requirements and engineering process and procedures;Exp.
with Load Balancer, HTTPS and AWS;Arch. Design & Implem of IPMPLS POP in ISP network;NNI Connectivity between IPMPLS and Mobile backhaul (3G/4G);Design, Lead and implement large projects;;Exp. in a Managed Services environment would be highly regarded;Capable of work in a multi-vendor environment;Strong written and verbal communication skills;Excellent problem-solving and diagnosis skills.
Qualif: Bach. of Eng. in Electronics & Communication;CCIE;AWS Certified Solution Architect Associate;Microsoft Azure Architect Design;Google Associate Cloud Engineer;JNCIA,JNCIS and JNCIP.
Required knowledge: Tech:....