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Customer Solutions CoordinatorThe Good Guys
Be part of Australia’s fastest growing and largest consumer electronics retailing group - over 100 stores and 3,500 employees Generous employee discounts available across JB Hi-Fi and The Good Guys About us When the first store opened in Melbourne’s northern suburbs in 1952, The Good Guys’ philosophy was then as it is now - to delight customers and ‘do good’. From those humble beginnings, The Good Guys quickly became a household name, setting the standard for customer satisfaction and community giving, while continually evolving to meet ever-changing customer needs. Our brand promise is to help Australian families live better at home for less.
Now united with JB Hi-Fi Limited, The Good Guys is part of Australia’s fastest growing and largest consumer electronics retailer and a new force in Australian retailing. Benefits Modern office - coffee machines, large kitchen areas, food vending machines Close to public transport (500m from Flinders Street Station) We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer competitive rates, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, and we’ll also match every dollar you donate in our Doing Good workplace giving program.
The role Deliver a positive multi-channel customer experience through the effective fulfilment of orders and resolution of customer queries and complaints. Key Responsibilities: Ensure the efficient delivery of customer orders and effective resolution of issues Provide customers with timely responses to digital, social and telephone based requests and effective resolution of complaints Manage third party sales and payment channel enquiries and facilitate the resolution of issues Process online sales and manual web order allocations to ensure the efficient delivery of products Identify and escalate any website defects to trigger corrections and reduce reputational risk or financial loss Escalate issues in line with established processes and provide information and input for business investigations, as required Work closely with stores and other teams to facilitate resolution of issues, as required To apply If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
The Good Guys recognises the importance of diversity and appreciates that different perspectives encourage innovation and create value for our customers..