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Service Delivery Analyst

Peoplebank

Our client is looking for a Senior Service Delivery Analyst to support the strategic and operational delivery of the service for an initial 6 months extension You will be required for the Management of external suppliers to ensure successful delivery of required products and services & act as a key business escalation point for items relating to the service. Skills & Experience Experience as a Service Delivery Analyst or in a similar role Proven experience working with large 3rd Party Vendor Relationships Strong Communication & stakeholder engagement skills Solid financial experience and acumen (budgeting, forecasting, unit price, service pricing, etc) A background in End User Computing related tools and technologies, including but not limited to, Desktop, Field Services, Server Based Tools (eg SCCM, SCOM) Experience with analysis, validation and processing of billiing data Experience in developing and analysising reporting data (costs, incidents, stock, etc) to identify trends and insights to drive service improvement Can demonstrate experience in one, or preferably more, of the key EUC Service Lines (Device Provisioning, Application Presentation & Delivery, Maintenance, Communications and Messaging, User Help and Support or Printing) If this sounds like YOU, PLEASE APPLY NOW.

Date22 June 2021

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