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Customer Service Manager
About us Themar Heights provides services in aged care, registered with the Department of Health and Human Services, providing short and long term accommodation for people with disabilities and elderly. We are now looking for a professional and reliable Customer Service Manager to join our team. Duties and Responsibilities of the Customer Service Manager: Developing and establishing customer service policies and procedures for the company; Reviewing and modifying customer service policies and procedures regularly in order to best provide services to the customers and build and maintain good relationships with the customers; Managing and optimising the operation of the Customer Service Department to ensure the efficiency; Providing guidance, direction, and feedback to the team members to improve the services provided; Liaising and coordinating with other departments to identify and achieve customers’ expectations; Assisting in the recruitment process to select the team members that are able to provide customer service that the customers are satisfied with; Continuously improving and motivating team members to provide and develop customers services; Formulating and developing after-sales customer services to follow up, adjust, and improve services provided and customer satisfaction.
Required skills and experiences: At least Diploma Degree; At least five years experiences in leading customer service; Exceptional written communication skills, with the ability to provide clear and concise information; Excellent time management skills and the ability to multi-tasks; Excellent decision-making skills. Please click on the apply button of this advertisement. Applications should include a cover letter and resume.
For further information, please contact at inforosegardenthemarheights.com.au.