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ICT Support Officer - Level 1/Level 2

Workskil Australia

About the Role Do you want to grow your skills in a collaborative team environment? Deliver a hybrid desk-based and hands-on support role? Learn from a dynamic team with broad experience across various different technologies in a complex, multi-site environment? As part of the ICT Service Desk team you will provide professional and customer-focused technical support to our staff to support Workskil Australia to deliver our services. It is a fast-paced environment; can you keep up? Ideally, we are seeking an individual who has a genuine passion for IT who has at least one year’s experience in Level 1 support in a medium to large organisation. If you don’t have this experience, tell us how willing you are to learn This role will provide Help Desk (Level 1 and Level 2) support via phone and email, and some face-to-face site-based assistance.

This role is being offered on part time, ongoing basis, working 24 hours per week. About You To be successful in the role you will be able to: Demonstrate a customer-centric approach in the way you work; Demonstrate your ability to work well in a team-based environment; Demonstrate your ability to understand and explain technical issues to staff in a calm and clear manner; Demonstrate your ability to troubleshoot network, hardware and software issues in line with levels of knowledge and as directed; Demonstrate working experience in basic server administration; Demonstrate working experience with Active Directory and Exchange; Demonstrate working experience with the Windows operating system; Demonstrate working experience in software and hardware installation; Demonstrate the ability and appetite to learn new techniques, technologies and be able to demonstrate initiative in planning work or technical problem resolution; and Demonstrate high attention to detail. You will also be required to: Hold a current driver’s licence; Hold Technical qualifications (e.

g. Microsoft certifications, Diploma, Cisco certification, VMware certifications) desirable Above all else, we are looking for candidates who want to develop their ICT abilities, and who demonstrate our organisational Values in their work. We are looking for team-oriented staff; is this you? About Us Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance.

We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria. We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees.

We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a fri.


Date28 May 2021

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