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Learning Innovation Associate / Sales Client SuccessEdrolo
At Edrolo, we believe that improving education takes more than building great resources and selling them to schools. To get great outcomes, schools need great support. We’ve designed our client happiness ethos from the ground up with this in mind, and we’re looking for someone to join our team of Learning Innovation Associates in this mission.
The Learning Innovation Associate (LIA) role builds relationships with existing and new partner schools by providing support to clients in their effective use of all Edrolo products, and by selling new Edrolo products to clients to grow their subscription and usage. Interactions with schools take place in person and virtually, and include strategic and consultative meetings, teacher and student training/PD, pitch meetings, and more, all with the goal of supporting and educating partner schools, teachers, students, and the school community on the value and use of online resources in improving teaching and learning outcomes. Working with schools across New South Wales (and beyond), you will ensure schools get the most out of Edrolo, grow their subscriptions, and drive best practice.
Maintaining and growing relationships with schools is at the heart of the role. Based in our Sydney office (albeit working remotely for the time being), the role will give you the opportunity to work alongside enthusiastic and spirited people who are passionate about enhancing the teaching and learning experience in Australia. Our office is a relaxed and open space.
We dress casually and work hard. We're constantly pushing ourselves and each other to achieve, to make things better, to drive us all forward. Key role responsibilities Building and maintaining successful client relationships with partner secondary schools Proactively and reactively liaising with key school contacts and teachers on a daily basis Respond to school queries and issues in a timely manner ensuring all school information is up to date in our CRM database Strategic planning both internally and with partner schools Visit schools for meetings and provide training for teachers and students Facilitate online training sessions Translate product feedback and improvements to our Tech and Content Teams Actively participate in team meetings and discussions Regular communication with company Founders and colleagues Other tasks as may be required.