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Service Coordinator - MelbourneKomatsu Forklifts Australia
Fantastic new opportunity A company with 50 years in Australia Great benefits and work/life balance Komatsu Forklift Australia promote, sell, hire and service the full range Komatsu and OMG forklifts, from powered pallet trucks through to 25 tonne container handlers with niche products also available to ensure that we have the right solution for our customer's needs. The Opportunity: A fantastic new role is available for a Service Coordinator to join to Komatsu Forklift business based in Melbourne. Reporting to the Service Manager, you will be responsible for coordinating the day to day functions of the field service team.
Key responsibilities include: Managing customer enquiries, requests and complaints efficiently and effectively Compile work lists and allocate work from the Service System Carry out invoicing and manage repair & maintenance jobs Supervise the progress of jobs in the field Liaise with the Spare Parts Department for the supply of parts for repair and service work Manage field service debtor queries Handle after hours service calls and control service & repairs of forklifts in regional areas as required Proactively assisting other team members in achieving the branch's objectives. The knowledge, skills and abilities we're looking for: Previous experience in a similar role Knowledge of material handling products highly regarded Well- developed written and verbal communication skills Strong computer literacy including Microsoft Suite Applications Effective at problem solving and troubleshooting, with a can-do willing attitude Ability to work in a pressurised environment Good time management and customer service skills Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.