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Sap PM ConsultantCapgemini Australia
The speed of change is throwing traditional business methods into question and disrupting the relevance of entire industries. Capgemini, a global leader in consulting, digital transformation, technology and engineering services, is at the forefront of innovation and well placed to address opportunities for our clients in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations.
Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company with over 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of EUR 17 billion.
Learn more about us at www.capgemini.com.
Let's talk about the team: Our Applications Managed Services team help our clients create more value for. their business and improve efficiency through IT Systems. Our services are highly industrialized, underpinned by robust SLAs, based on industry-standard best practices, and delivered by a cost-effective mix of onshore, nearshore and offshore resources.
We're about more than 'keeping the lights on for. less' - we provide a commitment to continuous improvement and value generation. Let's talk about the role and responsibilities: Provide operational support for SAP system based on SAP best practises aligned to the Capgemini delivery standards to meet the client expectations Provide Application Management Services in SAP like Incident/problem/change request management Analyse and triage incidents with an appropriate sense of urgency, focus on restoration of service, followed by root cause analysis to prevent recurrence Create, own, execute change requests relating to SAP systems as per agreed client process Execute service requests based on the Service Catalogue or an ad-hoc basis Provide reports to the account management team and engage with client stakeholders on a regular basis Provide subject-matter expertise, best practices, technical approaches, and strategic recommendations.
Exhibit leadership to ensure optimal function and enhancement of SAP systems and keeps up to date on the latest SAP industry solutions and trends Engage in requirements gathering and development of use cases. Support architecture, process, and governance development Translate architecture specifications to low-level component design and identify customizations for implementation Communicate with clients and partners on aspects of both the product and implementation at the technical and/or functional level, appropriate for the situation. Provide troubleshooting services as a part of project or post-production support activities.
Perform out of the box configuration and implement necessary customization as needed Participate in capacity planning and HW specification recommendation....