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IT Support OfficerMineral Resources
As an ASX 100 and perennial company, Mineral Resources Limited (MRL) is an Australian-based leader in the performance and delivery of diversified mining services, mineral processing underpinned by a growing portfolio of mining operations across multiple commodities including Iron Ore and Lithium. A little background Mineral Resources is not like most other companies. Our entrepreneurial spirit is alive and well, and it has infused itself with the very culture of our business.
What is that spirit you may ask? It means that we are focused on the outcome; willing to shift the very earth to achieve our desired goals. We are not constrained to a particular methodology, and are willing to accept that there can be many ways to create success. The future Mineral Resources is on a journey, and this will be accomplished in a myriad of ways.
At the heart of it all will be our workforce. We can’t accomplish anything without our people. Leaders to set the vision.
Specialists to design, plan and implement and accomplished Tradespeople to operate our high-tech machinery. It takes all of us. About the role We are looking for an IT Support Officer for our Senior Executives across the business.
The role will work hand in hand with our C-Suite as the single point of contact for all IT related requirements. A key component of the role will be an on call requirement and providing off site support as necessary. The environment is dynamic, robust and requires quality results of the highest standard with a focus on minimising down time and enhancing user experience.
You will Provide support to Senior Executives for all IT related requirements including desktop hardware, software and all relevant applications Assisting Executives and their Assistants with training on IT systems and other relevant technologies Provide dedicated on call support and be available through multiple communication platforms with a strong emphasis on overall availability with quick response times (this may include out of hours support including early mornings, nights, weekends and on occasion, at home support) Provide off site support (including on remote sites) to provide Executive support during events such as Board Meetings and company announcements Provide exceptional customer service and support to stakeholders with expedited response times, including support that is not normally afforded to regular users Acts as a trusted advisor who anticipates requirements at an individual level and builds an IT portfolio for each Executive according to his/her specific setup requirements Logging, tracking, troubleshooting and resolving service requests on an expedited timeframe, prioritising requests as necessary Maintain a close working relationship with the broader IT team, Executive Assistants and all other departments as necessary to achieve the desired outcomes Build, troubleshoot and repair computers, printers and any other associated IT equipment Maintain compliance to licensing requirements for....