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AU- Broadspire Senior Claims ConsultantCrawford & Co.
To Manage a portfolio of litigated and non-litigated claims for a Bluechip client, providing technical advice as per agreed claims settlement authority levels, to process claims in line with Policy coverage, to complying with Service Level Agreements and Key Performance Indicators and to meet all regulatory requirements. The role also has the opportunity for growth to manage/oversea more complex non litigated matters with broader client portfolio other client litigated claims in conjunction with clients. This role will involve working with a team handling various case loads and claims classes.
The ability to deal with claims using proactive measures and understanding the need to control costs is essential. • Negotiation, investigation and settlement of Insured and TP claims in accordance with authority levels • Check all documentation for accuracy • Provide advice on all aspects of policy wording in relation to cover and claims • Liaise with customers and provide timely response to all communications giving clear and accurate advice • Accurately input all required information including claims payments to either clients or third party suppliers, into the claims system • Resolve disputes • Appoint service providers and suppliers • Authorising payments • Handling technical referrals • Covering supervisory duties as required • Liaise with internal and external service providers and suppliers • Negotiate with solicitors and third party insurers and attend settlement conferences where necessary • Ensure all recovery aspects of claims are monitored, and amounts due are obtained where appropriate • Ensure any potential fraud indicator is identified and acted upon • Client relationship management • Act as a referral point to more junior members of the claims team • Review and authorise claims payments for other claims handlers within agreed limits • Ad hoc administrative functions • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs • Organisational/Time Management: Effectively prioritises work and meets deadlines.
Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively. • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
• Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner. • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn....