Are values and the culture of a company important to you? Company Established nearly 30 years ago these entrepreneurial siblings had a vision to establish a company where they could show their customers how they could help transform their business. They wanted to provide a service based on transparency and collaboration. Building long term relationships, they have a diverse range of clients that include Pharmaceutical, Manufacturing, NFP, national Retailers.

With their honest and open approach and a fairly unique story, clients sign up with them because trust is established from the get-go - and their customers would vouch for this As a successful managed service provider, they appreciate that as important as their customers are, hiring the best staff is equally so and with expansion plans evolving they need to bring more talent into the fold. Purpose of role As a level 2 technical support team member this role will see you being responsible for troubleshooting and resolving issues either remotely or on-site within the Melbourne metro area. This is very much a hands-on, consultative role involving varied tasks where your broad technical experience will enable you to support desktop and servers issues, dealing with tickets raised through ConnectWise whilst keeping clients updated and informed.

Responsibilities will include – Effectively diagnose and troubleshoot software, hardware & cloud issues Professionally engage with customers by phone, face-to-face or remotely Provide systems administration support as required Actively maintain service level agreements Ensure timely control of the ticketing system Proactively seek to improve processes/procedures to enable continuous improvements Technical skills needed - 3 years' experience in 2nd Level support Experience gained within a managed service environment supporting multiple customers ( mandatory ) Excellent problem solving and troubleshooting ability Windows Server support experience Networking - Router, Firewall Switch and Wireless Controller installation and configuration Level 2 specific networking skills: NAT, VLAN, routing, trunking, port activation and network discovery Office 365 – Exchange Online, SharePoint Online and Teams PowerShell highly advantageous We are not looking for androids; we want a personality to compliment your technical prowess. Your communication skills will make you stand out from the crowd, as will your prioritising and organisational skills. Your application will demonstrate your attention to detail skills so turn that spell checker on With a commitment to self-development this supportive, friendly company would love to see you keeping ahead with your skill set and knowledge in the ever-evolving IT space.

Any certifications would also be highly regarded, especially in networking. As a team player you will collaborate to achieve deliverables whilst providing support to others. Your clear written and verbal communication skills will enable you to provide an exceptio.