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Manager - Out of Home Care

Lawson Delaney

Influential leadership opportunity to take accountability for the referral process and service delivery to children, young people and their families. The organisation: ONCALL Group Australia Pty Ltd is a quality certified, DHHS, NDIS and TAC registered service provider in the Disability and Child Youth and Family sectors. ONCALL is a recognised industry leader and preferred service provider to over 500 clients.

ONCALL takes pride in employing staff who share our passion and commitment to delivering quality services, where the client is at the centre of every decision made. The Role: The Manager OoHC is responsible for providing direction, leadership and management of the OOHC team in the delivery and growth of a quality service of care and support of children, young people and their families involved with Child Protection and/or Youth Justice through the provision of emergency, transitional and long term Residential Care, In Home Support and Tailored Care Packages. Reporting to the Executive Manager, Accommodation & Client Services and with three direct reports you will: Implement and lead the Operational Plan for ONCALL’s OoHC Strategic Plan.

Plan, implement and oversee service delivery within Victoria ensuring a child focused, child centric and strength-based approach. Liaise with the Department of Families, Fairness and Housing (DFFS), Community Service Organisations and other external stakeholders as required. Provide leadership and management to a dedicated and compassionate team Analyse the risks, support models and coordination activities required to successfully implement the transition of a child or young person into the OoHC program when accepting referrals Review and implement continuous improvement models for all properties across OoHC ensuring they are Audit ready Ensure OoHC service delivery meets Legislative and regulatory requirements and ONCALL’s quality framework Prepare monthly reports as required on service delivery in line with Operational plan Participate in ONCALL’s Accommodation Services After Hours program.

The Person: You’ll be resilient and passionate about building capability within your team. In addition, you possess: A tertiary qualification in Welfare or other relevant practice relevant to working in Out of Home Care Sector; or other equivalent/higher experience or qualifications – including Minimum Qualification for Residential Care Certificate IV in Government Investigations Significant experience and knowledge of Out of Home Care/Child Protection Significant experience in a leadership position within a Community Service Organisation Experience in collaborative working relationships with key stakeholders Knowledgeable in placement coordination and the referral process associated with OoHC Exceptional stakeholder engagement skills, ability to present and adapt communication style based on audience. Good decision-making skills and ability to remain composed under pressure Strong negotiation and advocacy sk.


Date06 April 2021

Location -

type Full Time

Salary -

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