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APS3 Service Support Officer

DFP Government

DFP Recruitment is working with Open Arms in search for a Service Support Officer to provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities As the Service Support Officer you’ll be the first point of contact in person (reception) or via telephone for clients who may be facing significant or complex challenges. You will be required to liaise with others and connect with other regional offices and government services to deliver the best service. As a Service Support Officer you will: Provide customer service support at initial point of contact, including meeting, greeting and referring customers to the appropriate channels.

Support the clinical team by assisting with client appointments and diary management, centre file management, SMS reminders. Processing client allocations, referrals and requests for appointments, as well as invoice processing, arranging correspondence and other duties. Assist with promotional activities and organisation of events Relevant and quality record-keeping and documentation regarding client information.

Support the ongoing range of quality improvement approaches, including identifying opportunities for business and process improvement, offer solutions and support change. Exercise appropriate delegations in accordance with legislation and guidelines. To be successful, you will need to have: Experience within a similar Administration or Customer Service role Demonstrated experience handling sensitive information IT Applications and Programs: MS Word, Excel & Teams; Health Direct Video Platform; SMS; Skype for Business; Zoom Understand and make connections with community, government and other services Ability to build relationships and engage with diverse groups of people Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department Ability to easily adapt to changing work environment Experience in working in a medical or allied health practice Must be an Australian Citizen and willing to undertake a National Police Clearance Must have or be willing to obtain a QLD Blue Card (Working with Children Check) In return you will: Receive ongoing and comprehensive training 12 month initial contract Attractive Hourly Rate Work in a brand new office space.

Date15 February 2021

Location -

type -

Salary 39.00 - 45.00 (Hourly Rate)

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