Want to be notified the moment a job has been posted? Setup Job Alerts
Customer Service ConsultantsDFP Recruitment
Our client is a household name in Australia, are currently looking to expand their team of enthusiastic, friendly, dynamic individuals in their Melbourne Contact Centre As a Customer Service Consultant you will be passionate about delivering an exceptional experience and enjoy interacting with customers to identify and streamline their needs. Your goal is to create a simple and brilliant customer experience This is a temporary, 6 month assignment to commence on the 22nd February. Successful candidates must be available to work rotating roster Monday to Friday between 7am-7pm.
The hourly rate of pay is $28.86 per hour plus super. In this position you will be responsible for: Creating a simple and brilliant customer experience, offering solutions that best meet the customers’ needs - you are not afraid to do some troubleshooting on basic technical issues Building strong relationships over the phone working to understand the customer’s needs and confidently recommend products and services.
Providing a high level of customer service to ensure customer satisfaction and retention. Working in an agile and ever-changing work environment with constant support and leadership guidance. The successful candidate will demonstrate: Previous Call Centre experience would be advantageous.
Experience working in a fast paced & structured working environment. High level rapport building and communication skills. Ability to quickly learn and adapt to new systems and processes.
Excellent listening skills along with a friendly personality and a genuine desire to help people. Effective problem-solving skills with a focus on first call resolution As a strong communicator, you will feel comfortable responding to service and sales enquiries relating to a range of mobile products and services – and don’t worry, full training and ongoing support will be provided If you are interested in these positions, please click apply and submit your resume online. Please note - only shortlisted candidates will be contacted.