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Front Office SupervisorCrown
We are currently on the lookout for experienced and passionate hoteliers to join our team at Crown Towers Sydney. As a Front Office Supervisor you will be overseeing the operation of Front Desk to ensure that there is a smooth check in and check out process and that all guests receive the highest level of personalised service. Being a part of the Front Office team, there will be a strong level of communication and collaboration involved with other business areas such as Concierge, Housekeeping and Bell Services to ensure a seamless experience for our guests.
Working very closely with your Front Office Attendant team, as a Supervisor there will be a focus on coaching, mentoring and developing the team and placing an emphasis on the workplace culture to develop an inclusive and supportive working environment. Key selection criteria: Established experience in a supervisory role within front office operations or hotels Experience in guiding and mentoring a team Ability to anticipate the needs of guests & promptly manage any guest enquiries Ability to develop strong stakeholder relationships across all areas Conflict resolution and negotiation skills Understanding of Hotel Property Management Systems will be highly regarded Knowledge of Forbes star rating will be highly regarded Ability to work a 24/7 roster including weekends What we offer you: The chance to be a part of a highly sought after hotels team Tailored uniform, dry cleaned and prepared before every shift Complimentary meals at our staff restaurant Flexible working arrangements Paid parental leave Discounts across Crown venues Australia wide How to apply If you are ready to take the next step in your career and believe you have the skills and experience to be part of our award winning team, then apply now Applications close midnight, 9th February 2021 As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities. Crown does not request payment as part of the recruitment process.