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Colonial First State - Customer Contact Representative

Commonwealth Bank

We are focused We are trusted We make a positive impact Do work that matters Your role exists to make our customer’s lives easier Our Customer Contact Representatives (CCR) are the type of people who thrive on servicing our customers to the very best of their abilities, ensuring our customers’ needs are met, and delivering the right solutions to them in a timely manner. See yourself in our team You’ll be joining the Client Operations team - a hardworking bunch who support our customers with their over-the-phone enquiries. We’re incredibly passionate about our customers, and we are looking for people who are ready to join our fast paced and highly rewarding workplace Providing excellent customer service by being informative, courteous and professional to all clients Responding to a high volume of inbound calls from Investors, advisers, employers and third parties in a professional manner Modelling subject matter expertise across product lines such as investments, superannuation, annuities and pension accounts Providing customers with accurate product and service information across all product lines We’re interested in hearing from people who Have experience in a customer service role Can handle the responsibilities of a high pressure role Enjoy working a fast paced contact centre environment Have a passion for providing excellent customer service Roster This is a permanent full-time position, working on a rotating roster.

Call centre hours are Monday to Friday from 8am –7pm. You will need to be flexible to work across these hours. Please note: your shifts will not change daily, they will remain the same start and finish time for that week.

You will have two weeks of notice prior to each roster release. CBA has entered into an agreement with KKR to sell a 55% interest in its CFS superannuation and investments business for total cash consideration of $1.7billion (implying a total valuation of $3.

3billion). CBA will retain a 45% shareholding in CFS. KKR is a leading global investment firm that manages multiple alternative asset classes, including private equity, energy, infrastructure, real estate and credit, with strategic partners that manage hedge funds.

KKR aims to generate attractive investment returns for its fund investors by following a patient and disciplined investment approach, employing world-class people, and driving growth and value creation with KKR portfolio companies. The sale is expected to complete in the first half of 2021. As this is a role to work in the CFS business, the successful candidate will initially be employed by the CBA Group but on sale completion, their employment will transfer to a new entity that will employ the CFS business employees from completion.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this.


Date15 February 2021

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Accounting & Finance Jobs


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